COVID-19 Update

June 14, 2021

You are facing a trying time in history. Our nation, our world, is experiencing something that is very difficult and unpredictable. Today, we are all adapting to a ‘new normal’. And although this new normal may appear challenging, and at times scary, you are not alone. We, at St Joseph’s Hospice, understand the importance of being present with your loved one as they embark on their end-of-life journey.

We want to support you and help you create special memories with your loved one safely. Therefore, we have taken precautions, such as enhanced cleaning and encouraging good hygiene practices to keep our staff, residents, volunteers, and families safe. Following advice from the Chief Medical Officer of Health for Ontario, we have implemented the following guidelines to minimize exposure to respiratory illnesses, including COVID-19. Please note that the guidelines outlined below will be updated as the situation evolves and with the guidance provided by provincial and local health authorities.

Designated Visitor(s)

On admission, each resident will have ten (10) designated family or friends who may visit in person. Designated visitor(s) may visit only two (2) persons at a time. If you are named one of the designated visitors and plan to visit, you are encouraged to contact your loved one or their designated Substitute Decision Maker (SDM) to see what time would be best.

Non-Designated Visitor(s)

Any person who is outside of the ten (10) designated visitors, as determined by the resident or SDM, will be deemed a non-designated visitor.  Non-designated visitor(s) will be allowed window visits throughout day light hours. Upon arrival, non-designated visitor(s) must check in with Reception/Care Team to determine if the resident is able to have a window visit at that time. When non-designated visitor(s) window visits are permitted, visits are limited to 30 minutes. Four (4) visitors at a time are permitted, and visitors will provide their own mask(s), to be worn at all times. Children under 16 will be allowed to have a window visit provided they are accompanied by an adult and wear a face covering.


When you arrive, you will be asked to clean your hands, put on a medical-grade mask provided by Hospice, complete and sign a screening questionnaire and have your temperature taken. Please note that you must always wear the mask while in the building, including while in your loved one’s suite.

Enhanced Personal Protective Equipment (PPE)

Once your loved one is admitted to Hospice, you will be required to wear enhanced PPE for the first 10 days which, in addition to your mask, you will have to wear a yellow gown and gloves. Enhanced PPE must be always worn while in the suites. All PPE will be provided to you by Hospice staff.

During your visit, you must remain in your loved one’s suite, and you will only be allowed access to your loved one’s suite. Congregating in the Great Room will be discouraged.

Our staff appreciate your understanding and cooperation in helping us deliver safe care to you and your loved one. As always, thank you for entrusting us with the care of your loved one. It is truly an honour and our privilege.